The Butler County Sheriff’s Office is currently accepting applications for Dispatcher. The BCSO Regional Dispatch Center is a 24/7 operation. This employee answers telephone requests for emergency services (fire, law enforcement, and medical), general information, and non-emergency requests for service. Obtains pertinent information for each emergency situation, and relays the information to the appropriate emergency responders. Must be able to handle high stress situations. This employee will receive training and certification as an Emergency Medical Dispatcher (EMD).
Good communication skills and the ability to multi-task are vital qualities for successful candidates. Candidates should have knowledge of basic English grammar, spelling and usage. Candidates should have skills to operate computer equipment and enter information into computer using a computer keyboard, with speed and accuracy, and to make corrections as necessary. Candidates should have the ability to:
- Listen and accurately obtain pertinent information from callers or field personnel in various situations
- Remember and recall information from callers and field units, i.e. the status of dispatched units, descriptions, or information either unavailable or not readily available on computer screens.
- Communicate clearly and concisely, both orally and in writing.
- Communicate effectively with external and internal customers
- Remain calm and exercise good judgment in stressful situations which may extend for a considerable period of time.
- Read and interpret computer system responses, maps, and color codes on various workstation monitors.
- Prioritize and perform multiple tasks simultaneously.
- Analyze available information, and make reasonable decisions in the absence of clear cut guidelines.
- Provide pre-arrival instructions to callers.
- Calm emotional or irate callers.
- Successfully complete the training program, and obtain required certifications for this position within the established time frames.
- Remain seated for extended periods of time.
The Sheriff’s Regional Dispatch Center is a 24-hour operation. Candidates must be willing and able to work assigned shifts including weekends and holidays.
Entry-Level: Prior service in a public safety dispatch center is preferred. Full-time dispatchers current starting wage is $15.56 an hour with contractual step increases up to $24.22 an hour.
Lateral Entry: Lateral entry candidates should have one or more years of full-time experience in a public safety dispatch center OR one or more years of previous full-time law enforcement, fire services, criminal justice agency, call center operation, paramilitary or military assignment. APCO certification highly preferred. Full-time dispatchers earn between $15.56 and $24.22 an hour. The starting wage for lateral entry hires will be based on the level of experience, including the type, duration, training and certifications.
Position Type: Full-Time and Part-Time
Butler County is an EEO/AA employer.