DISPATCHER
Overview
The
Dispatcher
position plays a very significant role within the Sheriff’s Office. He/she
fields calls from the community, including Emergency 911 calls, and must
determine which police, fire, or EMS agency is to be dispatched. Dispatchers
deal with citizens in a heightened emotional state and are often the first
contact they have with the Sheriff’s Office. They play a crucial role in
officer safety. Other duties include maintaining the master file of warrants,
domestic violence actions, and temporary protection orders, running LEADS and NCIC
checks and entering data in the computer.
Abilities:
- Ability to communicate effectively by radio, telephone, and in person
- Ability to accurately comprehend auditory inputs, particularly those received via telephone and radio transmissions
- Ability to utilize eyes, ears, fingers, arms, and/or torso in a mobile and coordinated manner
- Ability to react immediately and precisely to sudden stimuli
- Ability to perform duties under stress with speed and accuracy
- Ability to sit continuously for long periods with minimal breaks
- Ability to remain calm and react appropriately under stress
- Ability to establish and maintain effective working relationships with other employees, superiors, and the general public
Education:
Completion of High School or GED
Willingness to establish and actively maintain a program of continuing education directed to self-improvement
Complete and maintain a CPR certification
Complete and maintain EMD certification
Complete and maintain LEADS & CCH certification
Must be willing to work a schedule, which has been deemed advantageous for the BCSO; to include shift work, weekends, and holidays. Must be willing to rotate days off, willing to work overtime, must understand the scheduling requirements of the position, must be willing to comply fully with all written and verbal instructions.
Definition:
Perform work involved with emergency and non-emergency call handling and emergency service dispatching for Police, Fire, and EMS
Example of duties:
- Performs in accordance with the BCSO and Communications Center policies, orders, and procedure and protocol
- Receives telephone calls from the public concerning emergency and non-emergency situations relating to law enforcement, medical, fire, disasters, and other related incidents
- Receives training in emergency service response, emergency medical dispatching, and communications equipment operation
- Records pertinent information and transmits the same to agencies and individuals. Makes referral to other public service agencies when appropriate.
- Provide pre-arrival instructions to callers utilizing established protocol and procedure when EMD certification is completed
- Monitors and operates telephones, radios, teletypes, alarm panels, tape recorders, computers, and all other equipment located within or controlled by BCSO Communications Center
- Use a wide variety of radio frequencies to inform and coordinate activities of Butler County emergency service agencies.
- Provide for a general cleanliness and order within the center.
(The above are intended to illustrate typical duties and are not meant to be all inclusive or restrictive)
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