9-1-1 Dispatch Center

 
Dispatch Manager Bonnie Short

Dispatch Manager
Bonnie Short

The Sheriff Dispatch Center is staffed 24 hours a day; 7 days a week; 365 days a year with professional dispatchers who are dedicated and trained to handle life-threatening emergencies as well as all non-emergency calls that are received. The center, known to the agencies it serves as “9COM”, is supervised by Dispatch Manager Bonnie Short and shift supervisors Miranda Sheppard and Angie Mondello.

Related Information

About the Dispatch Center

The Sheriff operates a regional dispatch center. In addition to answering calls for the Sheriff’s Office, the dispatchers answer calls for 6 law enforcement agencies and 15 fire/EMS agencies in Butler County. Dispatchers also process calls related to animal control, probation officers and other county agencies. A computerized phone system brings hundreds of thousands of emergency and non-emergency calls into the center every year from wireless and wireline phones.

A dispatcher works at one of the eight positions in the center. Multi-tasking is a big part of the job.

A dispatcher works at one of the eight positions in the center. As you can see, there is a lot of information to process; multi-tasking is a big part of the job.

In 2013, the center moved into a new space in a different facility; previously, dispatchers worked out of a smaller, windowless room within the jail. Today, the dispatchers have a brighter, bigger area that can accommodate more staff for a growing center. Up to eight dispatchers can work in the center at a time, and we welcomed a whole new group of dispatchers as the county took on the duties of the City of Hamilton dispatch center.

The dispatchers use Ohio LEADS (Law Enforcement Automated Data System) to provide immediate response to officers’ requests for driver’s license or registration information and to check if a suspect is wanted by other departments. The dispatchers also enter stolen items, vehicles, license plates, missing persons, wanted persons, domestic violence orders, protection orders, etc. into the LEADS/NCIC every day.

These duties are completed as quickly as possible while the dispatcher still maintains full contact with the phone and radios. The Communications Center also is the home to the county EAS (Emergency Activation System) so the Dispatchers can connect directly with the local news media in times of emergency as in the case of an Amber Alert or Hazardous Materials spill that can affect residents within Butler County.

In 2013

9COM, before and after the move to a larger facility (click to expand)

9COM, before and after the move to a larger facility (click to expand)

On May 29th, the center moved to a new location with a larger center, and was the first Public Safety Answering Point (PSAP) to begin using the new countywide 9-1-1 phone system on the same day. We grew from six to eight workstations, allowing the potential for more dispatchers to work simultaneously and handle a larger workload.

We maintained an outpost at our old dispatch center, staffed 24/7 by one dispatcher, for two purposes. Firstly, that dispatcher continues to work on the daily paperwork that includes our LEADS/NCIC entries with the proximity to the jail that warrants require. Secondly, the facility is equipped to both handle overflow duties from the main dispatch center, should call volume require it, and to serve as a backup location if an evacuation was required.

Shift Supervisor Miranda Sheppard working in the Dispatch CenterCongratulations to Shift Supervisors Miranda Sheppard and a big welcome to Shift Supervisor Angie Mondello. Both appointments are to a new position for our center, and we look forward to their leadership on the shifts and assistance with administrative duties.

On December 18th, 2013, the City of Hamilton’s dispatch center closed and many of their dispatchers joined our staff.

In 2012

In 2012, our center answered a total of 49,186 calls from our 9-1-1 lines and an additional 350,000 – 400,000 calls on the administrative lines. While not every call results in a call for service entered into the CAD (Computer Aided Dispatch) system, each call requires a dispatcher to answer and determine the appropriate action for the caller.