The Sheriff’s Dispatch Center is staffed 24 hours a day; 7 days a week; 365 days a year with professional dispatchers who are dedicated and trained to handle life-threatening emergencies as well as all non-emergency calls that are received. The center, known to the agencies it serves as “9COM”, is supervised by Sergeant Ron Owens and shift supervisors Miranda Sheppard, Angie Mondello and Debbie Rednour.
About the Dispatch Center
The Sheriff operates a regional dispatch center. In addition to answering calls for the Sheriff’s Office, the dispatchers answer calls for 9 law enforcement agencies and 17 fire/EMS agencies in Butler County. Dispatchers also process calls related to animal control, probation officers and other county agencies. A computerized phone system brings hundreds of thousands of emergency and non-emergency calls into the center every year from wireless and wireline phones.
Up to eight dispatchers can work in the center at a time. In recent years, two nearby dispatch centers ceased operation and merged with Butler County; the City of Hamilton merged in 2013 and the City of Oxford merged in 2016.
The dispatchers use Ohio LEADS (Law Enforcement Automated Data System) to provide immediate response to officers’ requests for driver’s license or registration information and to check if a suspect is wanted by other departments. The dispatchers also enter stolen items, vehicles, license plates, missing persons, wanted persons, domestic violence orders, protection orders, etc. into the LEADS/NCIC every day.
These duties are completed as quickly as possible while the dispatcher still maintains full contact with the phone and radios. The Communications Center also is the home to the county EAS (Emergency Activation System) so the Dispatchers can connect directly with the local news media in times of emergency as in the case of an Amber Alert or Hazardous Materials spill that can affect residents within Butler County.
Information coming soon.
On May 29th, the center moved to a new location with a larger center, and was the first Public Safety Answering Point (PSAP) to begin using the new countywide 9-1-1 phone system on the same day. We grew from six to eight workstations, allowing the potential for more dispatchers to work simultaneously and handle a larger workload.
We maintained an outpost at our old dispatch center, staffed 24/7 by one dispatcher, for two purposes. Firstly, that dispatcher continues to work on the daily paperwork that includes our LEADS/NCIC entries with the proximity to the jail that warrants require. Secondly, the facility is equipped to both handle overflow duties from the main dispatch center, should call volume require it, and to serve as a backup location if an evacuation was required.
Congratulations to Shift Supervisors Miranda Sheppard and a big welcome to Shift Supervisor Angie Mondello. Both appointments are to a new position for our center, and we look forward to their leadership on the shifts and assistance with administrative duties.
On December 18th, 2013, the City of Hamilton’s dispatch center closed and many of their dispatchers joined our staff.
In 2012, our center answered a total of 49,186 calls from our 9-1-1 lines and an additional 350,000 – 400,000 calls on the administrative lines. While not every call results in a call for service entered into the CAD (Computer Aided Dispatch) system, each call requires a dispatcher to answer and determine the appropriate action for the caller.